Solutions
CHC Technology Solutions
Enhance Efficiency, Improve Quality, Strengthen Stability
Forward-thinking community hospital CEOs recognize that technology solutions don’t exist in a vacuum but can in fact help advance their organization’s goals. Conversely, out-of-date or inefficient information technology (IT) systems can hold a hospital back from getting where it needs to go strategically and operationally. Managing an increasingly complex IT infrastructure is also a significant undertaking particularly for rural and community hospitals.
CHC provides a roadmap for technology transformation for the future that also enhances patient care and hospital performance today.
Your transformation may begin with an assessment of your IT infrastructure to identify its strengths and opportunities for improvement. This level of assessment provides key findings and recommendations – from IT governance, infrastructure and operations to strategy. If your hospital has difficulty finding IT professionals with the expertise to lead strategic efforts, CHC’s Virtual Chief Information Officer (CIO) Services could help
Virtual CIO Services
CHC serves as your technology partner and collaborator, helping to ensure that your IT investments align with your business goals so you can thrive in the digital age. Services can include IT strategy development, budget management, cybersecurity measures, and oversight of technology deployment.
“CHC brings not only great IT leadership, they bring great IT resources. In a rural environment, you can’t get all the resources you need on a daily basis to get all the work done.” — Steve McCarty, IT Director at Freestone Medical Center, Fairfield, Texas
WHY PAIR WITH CHC?
The CHC team offers insight into how technology can help reduce cost, increase efficiency and improve patient experience. Our recommendations are tried and tested in the hospitals we own and manage. Our hospital relationships across the country translate into preferred vendor pricing – potential savings for you up to 50%.
TECHNOLOGY SOLUTIONS — ONLY WHAT YOU NEED
Unified Communications: CHC offers a full suite of cloud based communications and collaboration products, including office applications, email, video conferencing, cloud storage, intranet, and web services.
Combining the communications platform with best-inclass email encryption, policy-based cloud management, and a daily backup of cloud data, gives the hospital a solid platform in place.
Electronic Health Records (EHR) Software: EHR implementation, along with informatics and interoperability, helps to support, maintain and optimize your system. Special areas of expertise include system evaluations, upgrades, reporting and compliance. CHC’s experts have inpatient and ambulatory system experience and enterprise-level relationships to leverage on your behalf.
Monitoring and Patch Management: CHC offers a cloudbased tool to monitor for software updates across the entire hospital environment and automate patch deployment. By staying current with software updates and patches, the hospital reduces risk for security breaches and software bugs that can disrupt operations.
Data Backup: Installing and managing regular backups using CHC’s backup service provide best-in-class air gapped cloud backups that protect sensitive information. CHC’s backup experts will work with your facility to ensure your critical data are protected from hacking and phishing attacks.
Cybersecurity: Because hospitals are a significant target for cyberattacks, the CHC IT team specializes in providing planning, strategy, cybersecurity monitoring and tools to reduce vulnerability, from next-gen firewalls to SIEM and scanning tools. These tools are coupled with our behavioral heuristic scanning logic that looks for anomalies in your network and alerts our 24×7 security operations center.
Help Desk and Ticketing: You can’t manage what you can’t measure and utilizing a ticketing system is critical to measuring the workload and performance of your people, processes and technology. Our cloud-based system components (User Collaboration and Cloud Platform, Enterprise Backup/Recovery, Comprehensive Security Program) all operate in a HIPAA-compliant, best-practices security framework. Coupled with our 24/7 help desk, we can offer your users support day or night.
Consulting: IT is a strategic component in any hospital’s efficient operations. By participating in monthly operations review meetings, CHC provides ongoing assistance with data analysis to identify areas for improvement.
OUR CUSTOMIZED APPROACH
CHC designs customized programs for the hospital’s needs. By partnering with CHC, community hospitals receive practical solutions that help enhance efficiencies, improve quality, and strengthen financial stability. Our IT team support is relentless: hospitals count on CHC to provide prompt and skilled technical support 24x7x365.